Returns & Replacements

🔄 Return & Refund Policy

We understand that getting into custom mechanical keyboards can feel overwhelming, especially if you’re new to the hobby. That’s why we offer a 15-day return window on eligible products.

Return Conditions:

• Items must be unused and in original condition.

• Return requests must be submitted within 15 days of delivery.

• A 3% restocking fee applies.

• Shipping fees are non-refundable.

• A $6 flat-rate return shipping fee applies to U.S. orders.

Return exclusions:

• Returns are not accepted for lubricants, pre-order items, marketplace products, or any product marked as final sale.

• Issues with marketplace products must be reported within 48 hours of delivery to be eligible for return.

To request a return, please email us at support@deepkeeys.com. Returns without prior approval will not be accepted.

By completing your purchase, you agree to these terms.

🛠 Replacements

If your order arrives damaged or incomplete:

1. Take clear photos of the issue and the full contents of the package.

2. Contact us at support@deepkeeys.com within 15 days of delivery.

3. Requests without proper photo evidence will not be processed.

📩 Questions?

Reach out to us anytime at support@deepkeeys.com — we’re happy to help!