Shipping, Returns & Replacements

📦 Shipping Information

In-stock orders typically ship within 5-10 business days. Shipping times may be longer during holidays or peak seasons such as Group Buy fulfillments. If any delays are expected, we will notify you in advance.

Please Note:

• Pre-order items do not qualify for free shipping or discounts.

• Couriers do not operate on public holidays.

• We ship from Shenzhen, China.

• Once a package is handed to the courier, we have no control over delivery time or handling process.

• We strongly recommend purchasing Route Package Protection for added security.

• International customers are responsible for any import taxes, duties, or fees. Please check with your local customs authority for specific guidelines.

🔄 Return & Refund Policy

We understand that getting into custom mechanical keyboards can feel overwhelming, especially if you’re new to the hobby. That’s why we offer a 15-day return window on eligible products.

Return Conditions:

• Items must be unused and in original condition.

• Return requests must be submitted within 15 days of delivery.

• A 3% restocking fee applies.

• Shipping fees are non-refundable.

• A $6 flat-rate return shipping fee applies to U.S. orders.

Return exclusions:

• Returns are not accepted for lubricants, pre-order items, marketplace products, or any product marked as final sale.

• Issues with marketplace products must be reported within 48 hours of delivery to be eligible for return.

To request a return, please email us at deepkeeys@gmail.com. Returns without prior approval will not be accepted.

By completing your purchase, you agree to these terms.

🛠 Replacements

If your order arrives damaged or incomplete:

1. Take clear photos of the issue and the full contents of the package.

2. Contact us at deepkeeys@gmail.com within 15 days of delivery.

3. Requests without proper photo evidence will not be processed.

📩 Questions?

Reach out to us anytime at deepkeeys@gmail.com — we’re happy to help!